Terms of Service

Last updated: 1 March 2026

1. About Us

ThermaFlex Health Ltd operates this website and sells products under the ThermaFlex Pro brand.

• Company name: ThermaFlex Health Ltd
• Company number: 14829301
• VAT number: GB 412 893 720
• Registered address: Unit 7, Meridian Business Park, Leicester, LE19 1WZ
• Email: support@thermaflexreflief.fit

2. Acceptance of Terms

By accessing our website and placing an order, you confirm that:

• You are at least 18 years of age.
• You are legally capable of entering into binding contracts.
• You are a consumer purchasing products for personal, non-commercial use.
• The information you provide during the checkout process is accurate and complete.

If you do not agree to these terms, please do not use our website or place an order.

3. Online Ordering

3.1 How a Contract is Formed

When you place an order on our website, you are making an offer to purchase the selected products. A legally binding contract is formed when we send you an order confirmation email. We reserve the right to decline or cancel any order at our discretion, including where a product is out of stock, where a pricing error has occurred or where we suspect fraudulent activity.

3.2 Order Confirmation

After placing your order, you will receive an automated order confirmation email to the address provided. This email confirms receipt of your order but does not constitute acceptance. Acceptance occurs when we despatch your order and send a shipping confirmation.

3.3 Product Descriptions

We make every effort to ensure that product descriptions, images and specifications on our website are accurate. However, slight variations in colour, size or appearance may occur. Product images are for illustrative purposes only.

3.4 Pricing

All prices are displayed in pounds sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time. The price charged will be the price displayed at the time you place your order. In the event of a pricing error that is obvious and unmistakeable, we are not obliged to supply the product at the incorrect price.

4. Payment

We accept payment via Stripe (credit and debit cards) and PayPal. Payment is taken at the time of ordering. All transactions are processed securely by our payment providers. We do not store your full payment card details.

By submitting your payment details, you confirm that you are authorised to use the payment method provided. If payment is declined or reversed, we reserve the right to cancel your order.

5. Delivery

5.1 Delivery Areas

We currently deliver to addresses within the United Kingdom. If you require delivery to another country, please contact us before placing your order.

5.2 Estimated Delivery Times

Estimated delivery times are provided at checkout and in your order confirmation email. These are estimates only and not guaranteed dates. We are not liable for delays caused by third-party couriers, customs clearance, adverse weather or other circumstances beyond our control.

5.3 Delivery Charges

Delivery charges, if any, are displayed at checkout before you complete your order.

5.4 Failed Delivery

If a delivery attempt is unsuccessful and the parcel is returned to us, we will contact you to arrange redelivery. Additional delivery charges may apply.

5.5 Risk and Title

Risk in the products passes to you upon delivery. Title to the products passes to you upon full payment being received and cleared.

6. Returns and Refunds

6.1 Right to Cancel (Cooling-Off Period)

You may cancel your order within 14 calendar days of the date you receive the goods. To exercise this right, you must notify us of your decision to cancel before the cancellation period expires by contacting us at support@thermaflexreflief.fit.

6.2 Returning Goods

If you cancel your order, you must return the goods to us within 14 days of notifying us of your cancellation. Goods must be returned in their original condition, unused and in their original packaging where possible. You are responsible for the cost of return postage unless the goods are faulty or incorrectly supplied.

6.3 Refunds

Once we have received and inspected the returned goods, we will process your refund within 14 days using the same payment method you used to place your order. We may reduce the refund amount if the goods show signs of use beyond what was necessary to establish their nature, characteristics and functioning.

6.4 Faulty or Damaged Goods

If your product arrives damaged or develops a fault, your rights are governed by the Consumer Rights Act 2015. Under this Act:

• Within 30 days of purchase, you are entitled to a full refund if the goods are faulty.
• Within the first 6 months, if a fault appears, we must repair or replace the goods. If repair or replacement is not possible, you may be entitled to a partial or full refund.
• After 6 months, you may still be entitled to a repair or replacement if you can demonstrate the fault was present at the time of delivery.

To report a faulty or damaged product, please contact us at support@thermaflexreflief.fit with your order number and a description of the issue.

6.5 Items Not Eligible for Return

For hygiene reasons, certain personal care items may not be eligible for return once opened, unless they are faulty. This does not affect your statutory rights.

7. Consumer Rights Act 2015

All products sold by ThermaFlex Health Ltd must be:

• Of satisfactory quality: meeting the standard a reasonable person would consider satisfactory given the description, price and other relevant circumstances.
• Fit for purpose: suitable for the purpose for which goods of that kind are commonly supplied and any specific purpose made known to us before purchase.
• As described: conforming to any description, sample or model used at the time of sale.

Nothing in these Terms of Service affects your rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions and software, is the property of ThermaFlex Health Ltd or its licensors and is protected by UK and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from or publicly display any content from our website without our prior written permission, except for your own personal, non-commercial use.

The ThermaFlex Pro name and logo are trademarks of ThermaFlex Health Ltd. Unauthorised use of our trademarks is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our products or website.
• Our total liability to you in connection with any order shall not exceed the total amount you paid for that order.
• We do not exclude or limit our liability for death or personal injury caused by our negligence, fraudulent misrepresentation or any other liability that cannot be limited or excluded under English law.

Our products are intended for personal use only. We make no medical claims regarding our products. If you have a medical condition, please consult a qualified healthcare professional before use.

10. Website Availability

We make reasonable efforts to ensure our website is available at all times. However, we do not guarantee uninterrupted access and accept no liability for any loss or inconvenience caused by downtime, technical errors or interruptions to the service.

11. Privacy and Data Protection

Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these Terms of Service. By using our website and placing an order, you agree to the terms of our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales, except that nothing in this clause shall prevent us from taking proceedings to protect our intellectual property rights in any jurisdiction.

If you are a consumer based in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home country.

13. Alternative Dispute Resolution

If you are not satisfied with how we have handled a complaint, you may refer the dispute to an Alternative Dispute Resolution (ADR) provider. The European Commission provides an Online Dispute Resolution (ODR) platform available at ec.europa.eu/consumers/odr. Our email address for ODR purposes is support@thermaflexreflief.fit.

14. Changes to These Terms

We reserve the right to amend these Terms of Service at any time. Any changes will take effect from the date they are published on this page. The terms applicable to your order are those in force at the time your order was placed.

15. Severability

If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16. Contact Us

For any questions or concerns about these Terms of Service, please contact us:

• Email: support@thermaflexreflief.fit
• Post: ThermaFlex Health Ltd, Unit 7, Meridian Business Park, Leicester, LE19 1WZ