Cookie Policy

Last updated: 1 March 2026

This Cookie Policy explains what cookies are, how ThermaFlex Health Ltd uses them on this website, and how you can manage your preferences. By continuing to use our website, you consent to the use of cookies as described in this policy, unless you choose to disable them.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone or tablet) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience and give website owners information about how their sites are being used.

Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services that provide functionality on that website ("third-party cookies"). Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period of time).

2. How We Use Cookies

We use cookies for the following purposes:

To enable core website functionality and security.
To remember your preferences and settings.
To process your shopping basket and complete purchases.
To understand how visitors use our website so we can improve it.
To deliver relevant advertisements and measure their effectiveness.

3. Types of Cookies We Use

These cookies are strictly necessary for our website to function. They enable core features such as page navigation, secure checkout and access to protected areas. Without these cookies, the website cannot operate properly.

Essential cookies do not require your consent under UK PECR (Privacy and Electronic Communications Regulations). They cannot be switched off.

Cookie Name	Purpose	Duration
session_id	Maintains your session and shopping basket	Session
csrf_token	Protects against cross-site request forgery	Session
cookie_consent	Stores your cookie consent preferences	12 months
cart	Remembers the contents of your shopping basket	7 days

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the structure, content and user experience of our site.

We use Google Analytics to collect this data. The information gathered is aggregated and does not identify individual users. You can opt out of Google Analytics at any time.

Cookie Name	Provider	Purpose	Duration
_ga	Google Analytics	Distinguishes unique users and sessions	2 years
_ga_*	Google Analytics	Stores and counts pageviews	2 years
_gid	Google Analytics	Distinguishes users within a 24-hour period	24 hours
_gat	Google Analytics	Throttles request rate to Google Analytics	1 minute

These cookies are used to track visitors across websites and display advertisements that are relevant and engaging to individual users. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

These cookies are set by our advertising partners and social media platforms. They may combine information collected from our website with data they have collected from other sources.

Cookie Name	Provider	Purpose	Duration
_fbp	Meta (Facebook)	Used to deliver and measure advertisements on Meta platforms	3 months
_fbc	Meta (Facebook)	Stores the Facebook click identifier from the last ad click	2 years
fr	Meta (Facebook)	Used to deliver, measure and improve ad relevance	3 months
ttclid	TikTok	Used to attribute conversions to TikTok ad campaigns	30 days

4. Third-Party Cookies

Some cookies on our website are placed by third-party services. We do not control how these third parties use their cookies. Please refer to the privacy policies of these providers for more information:

4.1 Google Analytics

Google Analytics is a web analytics service provided by Google LLC. It uses cookies to help us analyse how users use our website. Data collected by Google Analytics is processed in the United States and the UK under appropriate safeguards. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4.2 Stripe

Stripe is our payment processing partner. Stripe places cookies to ensure secure payment transactions, prevent fraud and comply with financial regulations. These cookies are essential to the checkout process and cannot be disabled without preventing payment from being completed.

4.3 PayPal

PayPal places cookies when you choose to pay via PayPal. These cookies are used for security, fraud prevention and to maintain your PayPal session during checkout.

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you will be shown a cookie consent banner. You can accept all cookies, reject optional cookies or customise your preferences. You may change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

5.2 Browser Settings

You can also control and delete cookies through your browser settings. Most browsers allow you to:

View the cookies stored on your device.
Block cookies from all or specific websites.
Delete all cookies when you close your browser.

Please note that blocking or deleting cookies may affect the functionality of our website. Essential features such as the shopping basket may not work correctly if essential cookies are disabled.

Instructions for managing cookies in the most common browsers:

Google Chrome: support.google.com/chrome/answer/95647
Mozilla Firefox: support.mozilla.org (cookies)
Apple Safari: support.apple.com/safari/cookies
Microsoft Edge: support.microsoft.com/edge/cookies

5.3 Opt-Out Tools

You can opt out of interest-based advertising from many participating companies via the following platforms:

Your Online Choices (EU/UK): youronlinechoices.com
Network Advertising Initiative: optout.networkadvertising.org
Google Ad Settings: adssettings.google.com

6. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. There is currently no industry-wide standard for responding to DNT signals. Our website does not currently respond to DNT browser signals. We encourage you to use the cookie management tools described in Section 5 to control your preferences.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology or changes in law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about our use of cookies, please contact us at support@thermaflexreflief.fit or write to ThermaFlex Health Ltd, Unit 7, Meridian Business Park, Leicester, LE19 1WZ.

8. Further Information

For more information about how we use your personal data more generally, please read our Privacy Policy.

For guidance on cookies and your rights, you can also visit the Information Commissioner's Office website at ico.org.uk/cookies.